Eric Edelson

What matters most to us:

That we make and sell absolutely beautiful tile here in California using recycled materials while keeping our customers extremely happy.

What we learned:

We already felt great about certain manufacturing and employee practices, but the tool allowed us to realize that we were just barely touching the surface.

What we did as a result:

We started being much more open about our overall financial performance. We began to forge a path of offering ownership to staff, which we finally accomplished in 2013. We also developed better training and education resources and more ability for team members to grow within the organization.

Features/Improvements we are looking forward to:

We hope the ability to translate the scores becomes easier to report to our employees. This could possibly include questions and templates for employee satisfaction that could be incorporated into the score. We would also find it beneficial to make it easier to assign certain sections of the Assessment to certain teams.